Shipping policy

At Briann & Co., we partner directly with global manufacturers and specialized fulfillment nodes to deliver products straight to your door. Cutting out traditional retail markups allows us to offer unique products at accessible prices, but it also means our global logistics operate under strict rules.

By placing an order on our store, you explicitly accept the delivery, return, and liability terms outlined below.

1. Zero-Liability Voluntary Return Policy (All Sales Final)

Because our orders enter automated global production and dispatch pipelines immediately after checkout, we do not accept voluntary returns, exchanges, store credits, or cancellations for buyer’s remorse, change of mind, ordering mistakes, or wrong size selection.

  • Review Your Order: Please carefully review product details, sizing charts, colors, and your shipping address before completing your purchase.

  • Unauthorized Returns: Do not send packages back to the return address printed on your shipping box. Those are automated supplier distribution centers that do not accept public mail. Any package returned without an official Return Merchandise Authorization (RMA) issued by our team will be automatically rejected, destroyed by the carrier, or lost—and zero refund or store credit will be granted.

2. Damaged, Defective, or Incorrect Items

If your parcel arrives physically broken, damaged in transit, or you received the wrong item, we will resolve it by sending a replacement.

Strict 48-Hour Claim Window

You must inspect your package immediately upon delivery and submit a formal claim to our support team within 48 hours of carrier delivery confirmation. Claims submitted after 48 hours will be declined.

Required Evidence

To submit a valid claim, email hello@briannco.com with:

  1. Your original Order Number.

  2. High-resolution photos and/or video clearly demonstrating the defect or damage.

  3. A clear photo of the outer shipping box with the carrier tracking label showing your name and tracking number fully readable.

Resolution Protocol

Once verified, we will dispatch a free replacement or replacement part. Remedies for damaged or defective items are strictly limited to replacement or repair; cash refunds are not issued for items capable of being replaced.

3. Shipping, Global Transit & Loss Rules

Non-Binding Delivery Estimates

Delivery timeframes displayed on our store or at checkout are non-binding estimates provided by shipping carriers. International customs checks, weather interruptions, port congestion, and regional postal backlogs are outside our direct control and do not constitute a breach of contract or an automatic trigger for order cancellation or refund.

Mandatory 30-Day "In-Transit Hold Period"

International tracking numbers frequently pause for several days while parcels transition between airlines, export hubs, and local customs inspection facilities.

  • A package is not legally declared "Lost in Transit" until thirty (30) consecutive calendar days (60 calendar days during peak holiday seasons) have passed with zero carrier tracking updates.

  • You agree not to file payment disputes, chargebacks, or non-delivery claims while your parcel is actively moving within this mandatory transit window.

Package Theft & Delivery Confirmation

Once a shipping carrier updates your tracking status to "Delivered" (or local equivalent), the order is legally fulfilled and risk of loss transfers to you. We are not liable for packages stolen from porches, mailrooms, or doorsteps after confirmed delivery. We recommend tracking your package closely on delivery day.

Multi-Item Split Shipments

If you purchase multiple items, they may originate from different global supplier facilities to speed up fulfillment. Items may arrive in separate packages with distinct tracking numbers on different days. Receiving one package out of a multi-item order does not mean items were omitted or lost.

4. Address Accuracy, Customs & Refused Deliveries

Address Accuracy

You are solely responsible for providing a complete, accurate, and deliverable shipping address at checkout (including unit, apartment, or suite numbers). We carry zero liability for lost, delayed, or misdelivered parcels resulting from incorrect or incomplete address inputs.

Importer of Record & Customs Charges

For international deliveries, you act as the official Importer of Record. Product prices do not include local import tariffs, Value Added Tax (VAT), Goods and Services Tax (GST), or clearance brokerage fees charged by your destination country. All such import entry fees are your sole responsibility.

Refused or Unclaimed Parcels

If a shipment is returned to a fulfillment node because you entered an incorrect address, refused to pay local import duties, or failed to collect it from a local post office or carrier hub:

  • The transaction is not treated as a return.

  • Any return freight costs, holding charges, or customs penalties will be deducted from any potential partial credit.

  • Abandoned or destroyed parcels carry zero refund eligibility.

5. Direct Resolution & Anti-Chargeback Protection

We take pride in fair customer service and are always here to resolve legitimate order issues. By completing a purchase, you agree to contact our support team directly at hello@briannco.com to seek an amicable resolution before initiating a chargeback or dispute with your bank, credit card issuer, or payment provider (e.g., PayPal, Klarna).

Filing an unauthorized chargeback for a parcel actively moving within standard transit windows, an uncollected delivery, or an unauthorized return violates these terms. In response to unauthorized chargebacks, we will submit your order log, IP timestamp, carrier tracking records, and signed consent to defeat the dispute and recover funds.

6. Governing Law & Jurisdiction

These terms and all sales transactions shall be governed by and construed in accordance with the laws of the State of Wyoming, United States. Any legal proceedings or claims arising out of or related to an order shall be brought exclusively in the state or federal courts located in Laramie County, Wyoming.

Need Assistance?

For tracking questions or to report a damaged item within 48 hours of delivery, contact our care team at hello@briannco.com. We're happy to help!